Shipping policy
Processing Time
- Made-to-order items take 5-10 business days to process before shipping
Domestic Shipping (US)
- Weight-based flat rates ($6, $10, $15 depending on order weight)
- Estimated delivery time once shipped (USPS typically 3-7 days)
International Shipping
- We ship to most countries worldwide
- For the time being, please visit our Etsy page for international shipment until we get the details ironed out over here!
- Estimated delivery 4-6 weeks depending on destination and customs
- Customers are responsible for any customs fees, duties, or import taxes charged by their country
Important Notes
- Processing time is separate from shipping time
- Tracking information will be emailed once your order ships
- We are not responsible for delays caused by customs
Customs, Duties & Import Taxes
Durin's Forge ships worldwide and is not responsible for any customs fees, import duties, or taxes that may be charged upon delivery. These charges are determined by your local customs authority and are the responsibility of the buyer.
Customs processing may also cause delays beyond our estimated delivery times. We have no control over these delays and cannot be held responsible for them.
If a package is refused or unclaimed due to customs fees, we are unable to issue a refund for the original shipping cost.
We recommend checking with your local customs office before ordering if you are unsure about potential fees in your country.